If you need my services and I say ‘I will be there’, then I will be there! Any unforeseen delays will be communicated to you as soon as possible with an estimated time of arrival
When I give you a fixed price quotation it is valid for a minimum of 14 days and will remain fixed with no hidden extras
A quotation is a quotation and not an ‘estimate’
Any advice I provide will be based on my knowledge, experience and the information you provide and will be in the best interests of you, the customer
I will not encourage anyone to have unnecessary work carried out or try and ‘sell’ locks or other products that are not needed
Should problems arise with work that I have carried out as a result of faulty goods or poor workmanship, I will endeavour to put the problem right as soon as is practicably possible and at no additional cost
Please provide me with the means to clean up after I have finished work and I will do so. E.g. a vacuum cleaner